Warranty Conditions and Warranty Period

The products sold on our website are under the warranty of our company for 1 year provided that the usage and washing conditions in the product packaging are observed.

• In case of any defect / damage in the products purchased by our members; Our member customer can apply to us with the invoice sent with the product.
• Products / products will be replaced or repaired under their respective warranty terms.
• The products are insured by the relevant Cargo Company during the cargo period. The insurance process of cargo is completed from the moment you take delivery

Return Policy

• You can return the product (s) purchased from our site within 30 days at the latest within the frame of Return Conditions and Consumer Protection Law. In order for your return to be accepted, it is sufficient to comply with the following conditions.
• Refunds must be made in conjunction with the original box or packaging.
• The return of the original box or the packaging of the damaged products is not accepted. The box, packaging, standard accessories, if any, must be provided in a complete and undamaged package within the package you returned to us. The return of unpacked, used or destroyed products is not accepted. In case of any product deterioration, opening, breaking, tearing, lack of accessories and other items detected in the product that you have purchased, the return of the product is not accepted. The return acceptance criterion is that the product has not lost its merchantability to another customer.
• In the return process, you must return the product (s) with a petition containing 2 copies of the product invoice (all copies you received), order number, the name and surname of the orderer, cancellation / refund. refund is not accepted if missing.
• If the product / products you wish to return are defective / defective and you have not received the delivery of the product (s) yet, please return it to the cargo agent immediately upon informing our establishment, and then do not take delivery to ensure that you do not become liable.
• If you received it, and if there is no defect after delivery, you should send our company to us.
• We recommend you to be careful because the original packaging is not possible to return products which are not available to customers after opening.
• In addition, our store Refund applications, the Republic of Turkey in 1995, entered into force in 4077 reserved the right to implement the provisions of the Law on the Protection of Consumers amount.

Return Procedures

• The return process is initiated if the product (s) submitted for the return corresponds to the return conditions.
• The information message will be sent to your e-mail address in our system as soon as possible.
• Your order will be sent back to you if your return is not approved.
• In case of acceptance and approval of the return of the Product (s), we may refund your money according to your request, or we may give you another product of the same value as your payment to receive another product.
• If you request a refund; If you pay with credit card, the same amount will be refunded to your credit card.
• The product exchange or refunds of the members whose fee return process is approved will be made within 30 days at the latest within the framework of the Consumer Rights Protection Law. Depending on the transaction processes of the banks after the approval of the fee return from the accounts of our Company, the transfer of the price of the Product (s) you return to your account may vary from 1 to 5 days.

Return of Damaged / Defective Products

• Members who shop at our virtual store must check and check the product (s) at the time of delivery.
• At the time of delivery the product (s) is wrong, damaged, missing, etc. If the customer is not recognized, the customer must return the product to the cargo agent immediately without receiving it, and call our contact number at our Web Site's Customer Service address to inform the organization immediately.
• Thus, in order to correct the error, the reason of the error is questioned within the scope of the return conditions. If the error is found to be caused by the suppliers we work with in our organization or delivery process, the date and time of the new delivery shall be notified to us as soon as possible. This period shall not exceed 30 days pursuant to the Consumer Rights Law.
• If the product / products are returned in the case of delivery and if they are not returned to our company by our member; After receiving the returned order, the customer is contacted by e-mail and required information is requested. After the information requested by our company is fully and completely reached to our company, the causes of the error are determined and the related procedure is executed under the Return Conditions and Consumer Protection Law.
• If the customer notices the defect / defect / shame after receiving the product / products; By calling our contact number at our web site's Customer Service, we must inform our company on condition that it does not exceed the legal period specified in the Consumer Rights Law. If the situation is not confirmed by the defect of the buyer after the notification of the situation to the firms, the defect is not confirmed by the defect; products / products are taken back from customer, replaced, repaired or missing parts are delivered to the customer.
• Any refunds other than those mentioned are included in the warranty.
• In addition, if the products which have lost their function in the first 30 days and / or lost their properties are also determined by our company, their returns will be accepted.